Terms & Conditions

1. Introduction

Welcome to Medikendra. These Terms and Conditions ("Terms") govern your use of the Medikendra website [WEBSITE URL], the Medikendra mobile application, and related services (collectively, the "Platform"), operated by [LEGAL ENTITY NAME] ("we," "us," or "our").

2. Medikendra is a Platform, Not a Medical Provider

Medikendra is a technology platform. We do not provide medical advice, diagnosis, treatment, or healthcare services.

• The Platform facilitates interactions between Patients and Healthcare Providers (doctors, hospitals, pharmacies, diagnostic centers).
• Any professional relationship is strictly between the User and the Healthcare Provider.
• Medikendra is not responsible for the quality, accuracy, or legality of services provided by Healthcare Providers.

3. No Emergency Services

THE PLATFORM IS NOT FOR EMERGENCIES. If you are experiencing a medical emergency, please call your local emergency number or visit the nearest hospital immediately. Do not rely on Medikendra for urgent medical needs.

4. User Accounts

• Registration: You must provide accurate and complete information when creating an account.
• Security: You are responsible for maintaining the confidentiality of your account credentials (including OTPs).
• Eligibility: By using the Platform, you represent that you are of legal age to form a binding contract under Indian law. Minors may use the platform only under the supervision of a parent or legal guardian.

5. Platform Services & Workflow

Medikendra provides various features to facilitate healthcare journeys:

• Appointments & Queues: We provide real-time visibility into OPD status and queue positions as reported by providers. We do not guarantee specific waiting times.
• Pharmacy & Diagnostics: The Platform may facilitate the transfer of digital prescriptions or diagnostic orders. Final dispensing and testing remain the responsibility of qualified professionals.
• AI Assistance: Automated suggestions or inventory intelligence tools are intended for operational assistance only and do not replace professional judgment.

6. User Responsibilities

• Patients: You agree to provide accurate health information, arrive on time for appointments, and treat healthcare staff with respect.
• Providers: Healthcare Providers agree to maintain valid registrations, provide professional services in accordance with applicable laws, and safeguard patient data.

7. Prohibited Activities

Users shall not:

• Provide false or misleading information.
• Attempt to interfere with the Platform's security or technical infrastructure.
• Use the Platform for any illegal or unauthorized purpose.
• Harass or harm other users or providers.

8. Intellectual Property

All content on the Platform, including logos, text, graphics, and software, is the property of Medikendra or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive license to access the Platform for personal or professional healthcare purposes.

9. Limitation of Liability

To the maximum extent permitted by law, Medikendra shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Platform. We are not liable for the actions, omissions, or clinical decisions of any Healthcare Provider.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [JURISDICTION CITY, e.g., Padrauna/Gorakhpur].

11. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes. Your continued use of the Platform after changes are posted constitutes your acceptance of the new Terms.

12. Contact Us

For any questions regarding these Terms, please contact us at:

[LEGAL ENTITY NAME]
[REGISTERED OFFICE ADDRESS]
Email: [LEGAL EMAIL]